Summary: If your record cannot be found on the NELFUND portal, you are advised to send an email to the ICT unit of your institution or report to make a physical complaint for a prompt action.
Days after opening its portal for application, some applicants of the Nigerian Education Loan Fund (NELFUND) have continued to express their frustration over their inability to complete their application on the portal.
One of the major issues some disclosed they face is “student record not found”, but the management of NELFUND says the problem is institutional one and directs applicants to the ICT Unit of their institutions.
Specifically, an undergraduate student at the Ahmadu Bello University (ABU), Zaria, Kaduna State, who disclosed that the issue had prevented many of them from applying for the government-backed student loan.
He complained, “Many of us from ABU ZARIA could not register because of this “Student Records”. Unfortunately, contacting the school could not solve the problem either! Where, What and How do we do? A comprehensive guide would be helpful please.”
Responding, @NELFUND said such issues could be resolved by Information Communication Technology of their various institutions.
“Please contact your Director ICT via email on director.iaiict@abu.edu.ng and explain the challenges you are facing,” NELFUND instructed.
@NELFUND
Similarly, a student of the Usman Danfodio University, Sokoto, complained that he had been facing a similar issue of student record not found. You can check this page for solution for other issues.
All technical issues resolved on portal – NELFUND
The latest outcry emanated after the government loan agency disclosed that all technical glitches on its portal had been resolved.
Recall that the student loan portal started accepting applications on May 24, 2024, but some applicants say it has been challenging submitting an application.
And on June 17, 2024, the agency directed applicants who had issued “to check back in to either re-register or continue the application process. The technical issues have been resolved.
“You may also have received an SMS or email from NELFUND calling for you to try again.”
While some students are complaining, there have also been testimonies from those who have successfully completed their applications and are awaiting disbursement after all verification is completed by the school and NELFUND.
So, kindly report at the ICT unit of your school if the problem of “student record not found” persists on your dashboard. It could mean that your data has not been submitted and uploaded on the Student Verification System of the loan agency.
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Can’t we login ourselves into the svs to record it ourselves
I tried my ICT they sent me out saying there’s no such thing as loan whatever that it’s not working
Hi Noble,
It is the responsibility of your institution to upload your data on the NELFUND SVS because they have the correct fee schedule of the students. Can you talk to the Student Union of your school?
Will you be willing to mention the name of your school, so that we can help you escalate?
You can send more details to us at edubaseng at gmail dot com or report this case directly to NELFUND management.
Federal university of technology Minna
Experiencing same issue here, Federal University, Lokoja. Please help
Adekunle ajasin university akungba Akoko ondo state
University of Calabar
Same thing with my school
Student record not found
And when I got to ICT unit they said nothing like nelfund
The guys at the ICT must be living in another space. How on earth would anyone in an academic environment in Nigeria at the moment say “there is nothing like NELFUND”
Do you have the email we’ll send the complaint to as an OAU student?
Hello Busayo,
If the issue isn’t from your institution, then create a ticket at: nelfund.esupport.ng/create
University of Jos
University of Jos,it’s showing me student record not found
Good morning I’m having issues with registration
Have been seeing missing information
Eksu
Same issue
Usman danfodiyo university
I’m getting the missing record message as well. Federal university of technology, Owerri
My issue is showing me missing information in the portal
I’m have issues with registration has been shown me missing information
User already exists
What can cause it
“Dear NELFund Support Team,
I am writing to inform you that my institution, University of Jos, has uploaded my required information.
Please kindly update my application status accordingly.
Thank you for your prompt attention to this matter.